August 2013

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New from Myers-Briggs - Written exclusively for the healthcare professional

Getting to the heart of patient care
Designed exclusively for healthcare professionals, the report highlights how they deliver information to and spend time with patients, and explains why misunderstandings and conflicts may sometimes arise when giving care. Recognising that caring can often take place within a stressful environment, the report also describes the impact of work stress as it affects care style, and provides tangible advice for ‘how to get yourself back’.

Why use the Myers-Briggs Report for Healthcare Professionals?

It gives invaluable insights that can support shift in expressed behaviours to foster a more mutually rewarding patient-centred service
It raises awareness of how personality preferences impact on style of care
It provides actionable insight and suggestions for flexing care style to encourage better interactions with patients.

Sections of the report include:

Your MBTI type description
Making patients feel comfortable
Helping patients understand the details of their care
Assuring patients that their opinions about their care matter
Being responsive to patients’ needs
Educating patients about their condition and making healthy choices
Managing your stress and the impact it has on patients.

When to use the Myers-Briggs Report for Healthcare Professionals
The report can help doctors, nurses, healthcare assistants and other clinical staff involved in patient care who want to increase their communication effectiveness to:

Help patients be better informed
Show patients that they are listening to them
Create a supportive environment
Help patients manage the side effects of treatment
Support post-care transition

Order your personalised Myers Briggs Report for Health Care professionals now for £55 + VAT (plus optional telephone coaching)

BOOK NOW

Or click here to see a Sample Report

Also from Mobile Team Challenge...

What IF ... Disney ran YOUR Hospital??

A fun, but thought provoking, workshop on the Disney principles of Service Excellence. HOW has Disney won the "Best in Class" award for the last 30 years?

NOW these principles are delivering patient experience excellence across all of the Health Care Sector in the UK
WHAT can we learn from Disney that we can apply to our own Patient Care?
How to optimise efficiency in your Organisation through Service Experience Excellence
What IF... Disney ran your Hospital?? ... the 10 things you would do differently...

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The NHS Survey says ...

In a survey of 337 NHS Chief Executives and Chairs, 100% of NHS leaders concede that the NHS is not sufficiently customer focused at present.

Of those, 65% said that a significant change in customer focus is required.

The public agrees; 93% think it is important for the NHS to pay more attention to customer service.
Areas cited for improvement include friendlier staff, easier appointment booking systems, clearer information about treatment and better bedside manner.

NHS Next Stage Review stated, High Quality Care for ALL " The skills for listening, understanding and responding to the needs of individual patients and supporting them to manage their health in a manner that is respectful of diversity and difference must, wherever possible, be incorporated into education and training programmes."

Mobile Team Challenge Customer Experience Excellence

Featuring the Award Winning Video - FISH!

The FISH! Principles of Customer Service EXPERIENCE Excellence

Choose Your Attitude
Play
Make Their Day
Be There For Them

Guaranteed FUN! ...but with some SERIOUS Learning

Seeing your Hospital THROUGH THE EYES AND VOICE OF YOUR PATIENTS
"Moments of Truth" from your PATIENT TOUCH POINTS
The 6 Keys to the Magic Kingdom - applying the DISNEY PRINCIPLES TO YOUR HOSPITAL
FISH! - The FISH! Principles of SERVICE EXCELLENCE
The 10 things you would do differently.. IF... Disney ran your Hospital
Learning from BEST PRACTICE Organisations
Exploring the developing role of EMOTIONAL INTELLIGENCE within Patient Care
Completing a "SELF AUDIT" of our own Service Standards
How to apply the 3 ingredients of INNOVATION into your Hospital
HANDLING DIFFICULT PATIENTS - Why is it that SOME Patients REALLY annoy me?!
CREATING INSPIRATIONAL SERVICE TEAMS - Developing outstanding Teamwork
Setting the Standards for Patient EXPERIENCE Excellence
Experiential Learning and GROUP BREAK OUT ACTIVITIES
CREATING A PATIENT FOCUSSED CULTURE
Communication EXCELLENCE
Seeing our COLLEAGUES AS CUSTOMERS
FUN! Experiential Learning Activities

Testimonials

"Thank you for the inspiring 2 day’s training you did for us recently, we have noticed a difference already!"

" Dear Barry, I probably ought to be lodging a protest! Since the training course, I have had a steady stream of staff at my door. Each and every participant spontaneously felt that they ought to come individually and tell me how fantastic your course was! They felt really motivated, learnt a lot and really enjoyed the day. I can see that you may become a regular feature of the training of the department! Thank you"

"Received great feedback again – you are REALLY making an impact and it is fab”

“I AM SO MOTIVATED!! ... I hope my colleagues are too! :-)”

“Excellent course will recommend to others"

"A Life Changing Experience"

"A Terrific Day - thoroughly enjoyable and informative session!"

“Best Training EVER!!!”

“I’d give this course and 11 out of 10! … Best I’ve attended”

“Really enjoyed the day – thanks!”

“Thoroughly enjoyed the day!”

“Very enjoyable”

“An enjoyable and positive day”

“An excellent day – thank you”

To see MTC's Award Winning Activities in Action - click on our Facebook or YouTube links below